1. Introduction
Flora & Fauna (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and store your information when you visit Flora & Fauna and submit enquiries via our website.

2. Information We Collect
We may collect and store the following personal information when you use our website:

Contact Form Submissions – When you submit an enquiry, we collect your name, email address, phone number (if provided), and your message.
Communication Records – Any correspondence between you and us regarding your enquiry.
Technical Data – Such as your IP address, browser type, and usage data collected via cookies (if applicable).
3. How We Use Your Information
We collect personal data for the following purposes:

To respond to your enquiries submitted via our contact forms.
To provide information about our services, including flower orders, workshops, and events.
To manage customer communication and improve our services.
To comply with legal obligations if necessary.

4. How Your Data is Stored & Protected
We take appropriate security measures to protect your personal information. Contact form submissions are stored securely and are not shared with third parties unless required by law.

5. Data Retention
We retain contact form submissions for as long as necessary to handle enquiries and provide our services. If you wish for your data to be removed, please contact us using the details below.

6. Your Rights
You have the right to:

Request a copy of the personal data we hold about you.
Ask for your data to be corrected, updated, or deleted.
Withdraw consent for processing your data where applicable.
To exercise these rights, please contact us at:

Flora & Fauna
joanna.floraandfauna@gmail.com
07748 965345

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please get in touch via Flora & Fauna Contact Page.